Leaders from iQor CXBPO™, an innovator in customer experience business process outsourcing (BPO) solutions , will co-present a Think Tank session with partner Frontdoor at Customer Contact Week (CCW) Las Vegas 2025 on Wednesday, June 11, from 2:45 to 3:30 p.m. PDT in Forum 132.
iQor Chief Commercial Officer Jason Grier will introduce the session, “How Billions of Conversations Transformed a Vendor Into a Strategic Partner: Tactical AI That Uncovers Gaps and Fuels Growth,” which will explore how actionable artificial intelligence is reshaping customer experience (CX) partnerships.
iQor’s Chief Digital Officer Prabhjot “Pj” Singh and Senior Vice President of AI, Data Science, and iQor Labs Joe Przybylowski will join Frontdoor’s Vice President of Integrated Sales Fred Spano and Senior Manager of BPO Operations Jonathan Kamp to share how secure, tactical AI empowers brands to uncover operational blind spots, optimize performance, and scale CX outcomes.
Attendees will gain practical insights into:
- Applying AI in measurable, real-world ways
- Evolving from vendor to strategic partner
- Leveraging billions of conversations to predict NPS, identify gaps, and drive continuous improvement
Backed by iQor’s proprietary infinityAiQ™ platform and its accompanying Insights iQ capability, iQor’s approach rapidly harnesses billions of customer interactions to deliver actionable voice of the customer intelligence in real time, from predicting churn to uncovering root causes of friction and opportunity.
As the first CXBPO to integrate OpenAI’s advanced language models into its proprietary platform, iQor delivers data-driven CX transformation through tools like predictive NPS, automated insights, and conversation intelligence, all within a secure, private infrastructure that safeguards client confidentiality.
CCW Las Vegas is the leading annual event for customer contact leaders, focused on the strategies and innovations shaping the future of the industry. iQor will also be exhibiting throughout the event at Booth #1624 in the Expo Hall.
To book time with an iQor CX leader, visit the iQor CCW Las Vegas 2025 event page.
To learn more about CCW Las Vegas 2025, visit the official event website.
About iQor CXBPOTM
iQor CXBPOTM is a trusted partner in intelligent customer experience solutions, delivering exceptional results for global brands. With 40,000 employees across 10 countries, we combine 30 years of industry expertise with cutting-edge AI-driven innovations to optimize customer interactions at every stage. Our agile, scalable solutions ensure seamless omnichannel engagement, driving loyalty and measurable business success. Recognized as a Great Place to Work® and a leader in CX excellence, we elevate performance through a people-first approach, operational expertise, and secure, technology-enabled solutions. Learn more at iQor.com.
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Nicole Gobbo
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NEWS & PRESS